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Ops & orchestration

Custom Multi-Agent System

Multi-agent system: several specialized agents with roles, contracts and coordination — for a process where one agent isn't enough. Not a trend, a tool matched to real complexity.

“Build us a multi-agent system” sometimes sounds like an end in itself — but several agents aren’t always needed. One agent copes as long as the task fits one set of tools and one prompt. A multi-agent system is justified where the roles are genuinely different and one agent isn’t enough: one searches, another checks, a third acts, and mixing them in one prompt loses quality and control.

What it is and when it’s justified

It’s several specialized agents with explicit roles, contracts between them and a coordinating layer on top. Each agent solves a narrow task with its own tools; they talk through defined data schemas, not free text. The control layer holds the process state, distributes tasks and handles failures. Such a system makes sense when there really are many roles, the process is long and the steps depend on each other — otherwise it’s overkill that adds complexity for nothing.

Why contracts and observability, not “a bigger prompt”

The temptation to solve everything with one bloated prompt is understandable and misleading: it quickly becomes unreadable, and changing one instruction breaks another. Splitting into specialized agents with contracts makes the system debuggable: each agent can be replaced, evaluated and tested individually, a schema mismatch shows up at once rather than surfacing three steps later. At every step there’s tracing and a handoff point to a human on hard decisions.

The coordinating layer here is the orchestrator agent, and the agents themselves are built on the same principles as in AI systems development: explicit contracts, observability, cost control. We start with the minimal solution and grow to several agents only when the process demands it.

How the chain works

  1. 01
    Process and role breakdown · strong model

    Splits the process into roles: which agent owns what and where the boundary of responsibility is. A role without an explicit boundary breeds confusion.

  2. 02
    Defining contracts · deterministic code

    Fixes each agent's input and output with a schema. Agents talk through contracts, not through free text 'as understood'.

  3. 03
    Specialized agents · mid model

    Each agent solves its narrow task with its own tools and prompt — a specialist, not one generalist for everything.

  4. 04
    Coordination and state · rule + model

    A control layer holds the process state, passes tasks between agents and resolves conflicts by defined rules.

  5. 05
    Observability and human control · light model

    Every step is traced; on hard decisions and low confidence the process goes to a human with ready context.

Integrations

OpenAI Anthropic GigaChat Webhook

+ any external API

Cost calculator

200
5
Tokens, ₽/mo
Development, ₽
Support, ₽/mo

Estimate at a blended per-token rate (input+output). Exact cost depends on context length, number of calls and the share of manual review — we scope it to your process.

related cases

faq

Straight answers

When do you need a multi-agent system and when is one agent enough?
One agent is enough as long as the task fits one set of tools and one prompt. Several agents are justified when the roles are genuinely different — one searches, another checks, a third acts — and mixing them in one prompt means losing quality and control. If the process is simple, multi-agent is overkill.
How is this different from one big prompt for all tasks?
Separation of responsibility and contracts. One bloated prompt quickly becomes unreadable and unpredictable: change one instruction and another breaks. Specialized agents with explicit contracts are easier to debug, replace and evaluate individually. It's engineering, not 'a bigger model'.
What holds the agents together?
Contracts and a coordinating layer. Agents talk through defined data schemas, not free text; the control layer (the orchestrator) holds state, distributes tasks and handles failures. Without it, a set of agents turns into a chaos of calls no one can debug.
Isn't this overkill for our task?
Often yes — and that's the honest answer. A multi-agent system makes sense when one agent really isn't enough: many distinct roles, a long process, dependencies between steps. We start with the minimal solution and grow to several agents only if the process demands it, not for the architecture's sake.

Next step

Let's design an AI-native automation layer for your operations.

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